Maintenance

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Maintenance Requests
maintenance request is important to us as we want to take care of your problem as quickly as possible. Please read entire form, note the "tenant responsibilities" as part of this submission.

Routine maintenance requests are processed only during normal business hours (Monday-Friday 8:00am-5:00pm) To help us provide you with a quick response, please be as specific as possible when describing your problem.

To report emergency maintenance needs after our regular business hours (Monday through Friday 9:00 am-5:00 pm), call our office at (510) 848-9958 and you will be provided with an EMERGENCY ONLY 24 hr paging number. For police or fire emergencies, dial 911 before calling Raj Properties.

Tenant Responsibilities:
By submitting this work request, the resident acknowledges that if the repair is found to be due to misuse, or failure to perform required routine maintenance task, the tenant will be responsible for payment of the repair, as per the lease agreement.

Before submitting a maintenance request, please browse through our list of common maintenance problems. By following these simple solutions, you may be able to resolve your issue quickly, without the need of our maintenance crew. Of course, if you have any questions, please feel free to contact our office. If you don't find your maintenance problem on our list or performed the recommend fix and found that it did not solve your problem, please proceed to our maintenance request link at the the bottom of this page

Maintenance Request Fix-It Tip

Problem	Solution
Smoke detector is beeping	Install a new fresh battery.
No Electricity or Gas Service	Contact PG&E at 1.800.743.5000 to determine if there are any outages in the area.
Low water pressure at the faucet Or Shower Head	The aerator may be clogged. Twist off the end of the aerator (the tip of the faucet where the water comes out), clean it or tap it gently to remove particles and reinstall by screwing it back.
Drain clogged	Hair and debris can often be removed from the drain stopper. The drain stopper piece can be removed and reinstalled quite easily. Use plunger to clear drain. DO NOT USE LIQUID PLUMBER
Light fixture not working	Replace the bulb. Locate and check the breaker box to see if a breaker is tripped. Reset the breaker.
Electrical outlet not working	Locate and check the breaker box to see if a breaker is tripped. Make sure you do not have too much load on any circuit. Example (space heater and hair dryer) If the problem is an outlet located at the kitchen or bath, check the GFCI reset switch.
Toilet back up	Please put only organic products down the toilet. Purchase a plunger and use accordingly.
Toilet keeps running	Try jiggling the handle. Open the tank lid and see if the chain or flapper is stuck in the open position. Adjust to close.
Garbage disposer	Turn switch off. There is a reset button on the bottom of the disposer and a place to insert an Allen Wrench to turn manually.
Heater not working	Check the pilot light. If it is not lit or it is the first use of the season call PG&E at 1.800.743.5000 for a free Safety Inspection.
Ants & Other Insects	Ant and other Insect infestation is predominantly a resident’s responsibility to resolve. Keep areas clean and dry. Install ant/insect traps in locations where pests are present. If the problem, persists please submit a request.
Dryer taking too long to dry the clothes	Clean the lint trap before and after each use.
Lost Keys	Replacement keys can be obtained from the management office during business hours. If keys are lost during off hours, you may try calling your resident manger, or call and pay for a locksmith
Key Is Hard To Turn in Lock	Add a small amount of oil on to the key or in the lock. WD-40 or Cooking oil will work.
Light gas smell at kitchen	Pilot lights may be out on the stove. Relight pilot.
Heavy gas smell	Locate gas shut off valve and turn off. Open all the windows to air out the apartment. Call PGE Immediately for an emergency repair. Please also contact our office to let us know.
Fridge not cooling properly	Over filling the freezer often causes this problem. Remove some items from the freezer and check control settings.
Dishwasher not cleaning dishes well	It is possible that the hot water is not getting to the Dishwasher quick enough. So, run the hot water at the kitchen faucet for one minute before starting the dishwasher.
Foam Bubbling from the Dishwasher	Often times this occurs because a resident doesn’t use the proper dishwashing detergent. Try running the dishwasher a few time to see if it goes away.
Hardware Loose	Use screw driver to tighten loose screws.

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